From engineering review to delivery and after-sales assistance, we support surveillance poles, lighting poles, high-mast lighting systems, solar-ready poles, and integrated off-grid solar systems.
We support overseas customers through remote engineering coordination, project documentation, and agreed inspection arrangements. We can arrange on-site support separately where required.
Engineering & Pre-Production Support
▲Review of pole specifications, equipment loads, mounting interfaces and corrosion protection requirements.
▲Project-specific structural calculations and wind-load assessment within the agreed scope.
▲Design consultation for special heights, mounting arrangements and maintenance access requirements.
▲For integrated solar systems, review of equipment power demand, site solar conditions and required autonomy.
▲Preparation of project-specific Inspection and Test Plans (ITPs), including agreed inspection stages and acceptance criteria, where required by the project.
Installation Support
▲Installation manuals, assembly drawings, anchor bolt layouts and foundation loading data.
▲Foundation design support within the agreed scope, based on site geotechnical information and applicable requirements.
▲Remote guidance on pole orientation, base plate alignment, anchor bolt installation and component assembly.
▲Installation and commissioning guidance for supplied lowering systems and solar equipment, where applicable.
▲On-site installation guidance upon separate agreement.
After-Sales & Warranty Support
▲Warranty terms, coverage and exclusions specified in the quotation or order agreement.
▲Remote technical assistance for installation, commissioning, operation and maintenance.
▲Spare parts support for supplied lowering systems, hinges, fasteners and related components, subject to model and configuration.
▲Initial response to technical inquiries within one business day under normal circumstances.
Inspection & Documentation Support
▲Coordination with customer-appointed third-party inspection agencies, including SGS, Bureau Veritas or TÜV, as agreed.
▲Pre-shipment inspections and witnessed Factory Acceptance Testing (FAT), with functional testing of supplied lowering systems where applicable.
▲Material test certificates (MTCs), dimensional and welding inspection records, surface treatment inspection reports and final inspection records, as specified in the agreed documentation list.
▲Packing lists, installation manuals and operation and maintenance documents submitted according to the agreed schedule, with installation information provided before site installation.
Need Project-Specific Support?
Share your drawings, site conditions, equipment details, and documentation requirements. We can review the required engineering support, inspection arrangements, and deliverables before order confirmation.
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